Frequently asked questions
Everything you need to know.
If your question is not here, write to us on WhatsApp or by email and we will reply.
What are the check-in and check-out times?
Check-in is from 1:00 pm and check-out is until 12:00 pm. If you need another time, contact us and we will check availability.
Is breakfast included?
Yes. Rooms include a buffet breakfast.
Do you have parking?
Yes, the hotel has private parking for its guests.
How can I book?
You can send a request from the bookings page, write to us on WhatsApp or call us. The booking is confirmed after agreement and payment.
Which payment methods do you accept?
We accept credit cards (no instalments), debit cards, cash and bank transfers.
Can I cancel or change my booking?
You can cancel or change at no cost up to 24 hours before arrival, provided you did not choose a non-refundable promotional rate. If you booked through an external platform, manage the change through that same channel.
Do rates include taxes?
Yes, published rates include 19% VAT, except bookings made through Booking.com.
Are pets allowed?
Pets are not allowed, except assistance animals with their certification.
Is smoking allowed?
Smoking is not allowed inside the hotel. Ask about the designated smoking areas.
How many guests can stay in a room?
The maximum capacity is 2 guests per room, depending on the room type. If you are travelling with more people, write to us to review options.
Do you have event rooms?
Yes. We have the Silver (40 guests), Blanco (100 guests) and London (50 guests) rooms, with whiteboard, projector, WiFi, heating and optional catering.
Where are you located?
At 21 de Mayo 468, Quillota, steps from downtown and close to banks, supermarkets, pharmacies and shopping centres.
Bookings and contact
Your stay starts with a conversation.
Tell us your dates and we will help you find the best option for your trip.